Contact us

EQ Bank Customer Care

Need help with something? Call or chat with us directly from 8 AM to midnight, Eastern Time, 7 days a week.

For answers to more common questions, our Chatbot is available for quick and easy assistance 24/7.

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Have questions about tax season?

For answers to your tax-related questions, visit the tax section of our FAQ.

Want to know when tax slips will be available?

For information on your tax slips, visit our tax slips schedule of availability.


Toll-free (within North America)

Outside of North America



Toll-free (within North America)

Outside of North America

For account-specific questions about your Personal Account, please give us a call.


EQ Bank - Digital Banking
30 St. Clair Avenue West, Suite 700
Toronto, ON
M4V 3A1

TFSAs and RSPs

Curious about the status of your TFSA or RSP transfer form?

Keep in mind the transfer process can take up to 6-8 weeks, depending on the time it takes for us to receive all necessary documentation, as well as, how quickly your other financial institution initiates the transfer. Once everything is received on our end, we’ll deposit your funds—and you’ll start earning interest—right away. You can check the status of your transfer form from your account dashboard.

Equitable Bank mortgages

If you’re calling about a mortgage with Equitable Bank, get in touch with our mortgage experts.

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