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EQ Bank Customer Care

Get answers to a lot of your common questions quickly and easily from our Chatbot—24/7. Or call us from 8 AM to midnight, Eastern Time, 7 days a week.

Have questions about tax season?

Get the answers you’re looking for in the tax section of our FAQ here.

Want to know when tax slips will be available?

Get the tax slip schedule of availability here.

Curious about the status of your TFSA or RSP transfer form?

Keep in mind the transfer process can take up to 6-8 weeks, depending on the time it takes for us to receive all necessary documentation, as well as, how quickly your other financial institution initiates the transfer. Once everything is received on our end, we’ll deposit your funds—and you’ll start earning interest—right away. You can check the status of your transfer form from your account dashboard.




For account-specific questions about your Savings Plus Account, please give us a call.

If you’re calling about a mortgage with Equitable Bank, click here.


  • EQ Bank - Digital Banking
    30 St. Clair Avenue West, Suite 700
    Toronto, ON
    M4V 3A1
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