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Banking should be easy. If you’ve got questions, we’ve got answers.
Are my deposits with EQ Bank covered by CDIC?
How long does EQ Bank hold my funds for?
Are there any holds on direct deposits?
Who is EQ Bank?
Who is Equitable Bank?
How does EQ Bank make money?
Is EQ Bank hiring? I want to come work for you!
Opening an account
How do I open an EQ Bank account?
Who can open an EQ Bank account?
Does EQ Bank pull my credit report when I open an account?
Why do I need to provide my Social Insurance Number (SIN) when opening an account?
Does EQ Bank support Mint?
Does EQ Bank offer business accounts?
Can I use EQ Bank if I live outside of Canada?
What is online identity verification?
Why do you need my photo ID for online identity verification?
What happens to my photos after online identity verification?
Why do I need a mobile device for online identity verification?
Why is EQ Bank asking me to verify my identity through Canada Post?
What do I need to bring with me to Canada Post?
What types of photo ID are accepted by Canada Post?
What proof of address documents do I need to bring to Canada Post?
What is my Canada Post DSS number and why is it important?
What happens if I don’t go to a Canada Post outlet in the next 60 days?
I’m trying to open an EQ Bank account, but I don’t bank with one of the listed banks. What do I do?
Why am I being directed to contact TransUnion to request an Online Consumer Disclosure?
Does EQ Bank offer foreign exchange or USD accounts?
What type of products does EQ Bank offer?
Do you offer accounts for students or seniors?
Can a non-resident open a bank account in Canada?
Does EQ Bank look at my credit score when I sign up?
Does EQ Bank have a referral program?
Using your account
How do I find my account number?
How do I deposit a cheque using the EQ Bank mobile app?
What kind of fees are associated with my EQ Bank Accounts?
How do I set up a direct deposit to my Savings Plus Account?
How do I change the email address I use to sign in with EQ Bank?
How do I access cash with my Savings Plus Account?
What is the current rate on my savings account?
My account is locked out. What do I do to regain access?
Where can I download the EQ Bank mobile app?
I forgot my password. What do I do?
How do I change or update my personal profile information?
How do I download my monthly account statement?
What is EQ Bank’s transit and institution number?
Where can I find my T5 tax slip?
When will I receive my T5 tax slip for the year?
What should I do if I think there’s something wrong on my T5 tax slip?
Is there an Interac e-Transfer® dollar limit on sending or receiving?
How do I deposit funds into my Savings Plus Account?
How do I withdraw funds from my Savings Plus Account?
If I’m moving money from my EQ Bank account to my linked bank account, how long will it take for the money to arrive?
How do I cancel a same-day transfer to or from an external bank account?
How do I pay a bill using my Savings Plus Account?
How do I cancel a future-dated bill payment?
Can I export my data to use with accounting or budgeting software?
Can I link my PayPal account to my EQ Bank account?
How do I link a bank account to my EQ Bank account?
How can I delete a linked bank account?
How can I delete a savings account?
How can I close my savings account?
What happens to my account if I die?
Where do I send documents to settle an estate?
I’m settling an estate. Why do I need to complete an Identification Verification Form?
I’m settling an estate. Why do I need to complete a Direction and Indemnity Form?
Do I need to maintain a minimum balance in my EQ Bank account?
What happens if I don’t sign in to my account for a while? Are there any dormant account fees?
How many bank accounts can I link to my Savings Plus Account?
What is an EQ to EQ Transfer?
Does EQ Bank offer wire transfers?
How many savings accounts can I have with EQ Bank?
How do I change or cancel my recurring transfers?
How do I cancel a future-dated transfer to or from an external bank account?
What is an Interac e-Transfer®?
How do I send an Interac e-Transfer®?
How long does it take for an Interac e-Transfer® to process?
How do I receive and accept an Interac e-Transfer®?
Do I have to pay to send or receive an Interac e-Transfer®?
From which accounts can I send an Interac e-Transfer®?
How do I cancel an Interac e-Transfer®?
How can I see my Interac e-Transfer® status or history?
When does a pending Interac e-Transfer® expire?
Is there a dollar limit on sending or receiving an Interac e-Transfer®?
Can I send a money request with EQ Bank?
Can I schedule a one-time or reoccurring Interac e-Transfer®?
What is Autodeposit?
How do I set up Autodeposit?
Can I use an email address or mobile number that’s associated with an existing Autodeposit registration at another financial institution?
What do the Autodeposit registration statuses mean?
How do I edit an existing Autodeposit registration with EQ Bank?
Refer a Friend
Who can I refer to open an EQ Bank account?
How do I make a referral?
How many friends can I refer?
Can I refer someone I want to open a Joint Savings Account with?
My friend is already an EQ Bank customer, but I was the one who told them about EQ Bank. Can I still get a referral bonus?
What do I need to do to qualify for the referral bonus?
How will I receive my referral bonus?
How long is my referral link valid for?
If I was referred by more than one person, can I qualify for more than one referral bonus?
How can I confirm if I have received my referral bonus?
I opened a Savings Plus Account without using my friend’s referral invitation. Can I still get my bonus?
Do I need a referral code in order to accept my invitation?
What’s a TFSA?
What investment options are available for TFSAs?
Who can open an EQ Bank TFSA?
How do I open a TFSA?
How much can I contribute to a TFSA per year?
What’s my contribution room for a TFSA each year?
Are TFSA contributions tax-deductible?
If I don’t contribute to a TFSA, can I use my unused contribution room in the future?
Do I need to have a particular income level to take advantage of a TFSA?
If I didn’t open a TFSA in 2009, do I still accumulate contribution room?
What happens if I contribute more than my contribution amount to a TFSA?
Do I have to pay tax when I withdraw from my TFSA?
Will I be charged a fee to transfer my EQ Bank TFSA to another financial institution?
Will EQ Bank reimburse the transfer fee charged by my other financial institution to transfer my account?
Will I receive a tax slip for my EQ Bank TFSA?
How do I deposit funds into my TFSA?
How do I transfer a TFSA from another financial institution to EQ Bank?
I mailed/faxed my transfer form—how do I know if it’s been received?
What is the difference between transferring funds from a TFSA directly from my other financial institution, versus withdrawing the money myself and making a deposit into my EQ Bank TFSA?
Can I set up recurring contributions to my TFSA?
How many EQ Bank TFSA Savings Accounts can I hold?
How much can I deposit into my EQ Bank TFSA?
How do I withdraw funds from my TFSA?
How do I buy a TFSA GIC?
Is there a limit on how many EQ Bank TFSA GICs I can purchase?
What’s the difference between an RSP and an RRSP?
What are the benefits of an RSP?
What types of RSPs does EQ Bank offer?
Who can open an EQ Bank RSP?
How do I open an RSP Savings Account?
How do I transfer an RSP from another financial institution to EQ Bank?
How do I submit the signed RSP transfer form, if I decided to skip that step previously?
I mailed/faxed my transfer form—how do I know if it’s been received?
Why does it take 6 to 8 weeks when I transfer a TFSA or RSP from another Financial Institutions?
How do I buy an EQ Bank RSP GIC?
How do I determine my RSP contribution limit?
What happens if I contribute more than my contribution amount to an RSP?
Who can contribute to an EQ Bank RSP?
How do I withdraw from my RSP?
How does the Home Buyers Plan work?
How does the Lifelong Learning Plan work?
When does an RSP mature?
What is a beneficiary?
How do I designate a beneficiary on my EQ Bank RSP or TFSA?
What information do I need to designate a beneficiary?
What happens when my EQ Bank RSP GIC reaches maturity?
How will I receive my tax slips for my EQ Bank RSP?
Is there a fee to transfer my EQ Bank RSP to another financial institution?
Will EQ Bank reimburse the transfer fee charged by my other financial institution to transfer my RSP account?
How much can I deposit into an RSP Savings Account?
How many RSP accounts can I hold?
How many RSP GICs can I hold?
How do I contribute to my RSP?
Can I set up recurring automatic contributions to an RSP?
Does EQ Bank offer a spousal RSP?
What is a joint account?
Who should get a joint account?
Can more than two people share a joint account?
Who can deposit and withdraw from the joint account?
How do I open a joint account?
Can I share a joint account with someone who’s not a Canadian resident?
Does a co-holder need to be an existing EQ Bank customer?
How do I know if a co-holder has accepted my invitation?
What if a co-holder hasn’t received my invitation?
What if my co-holder’s invitation expires?
Can I have multiple joint accounts with different people?
Can I convert my individual account into a joint account?
Who claims the interest earned on their income taxes for a joint account?
Is there an account balance limit on a joint account?
How does CDIC deposit insurance work for joint accounts?
Can I change the primary account holder?
Are joint account alerts different from my individual account alerts?
I’m not the primary account holder, so why do my joint account alerts behave differently?
How do I know if I’m the primary account holder of my joint account?
How do I claim interest earned on my joint account?
How do I remove myself from a joint account?
How do I close my joint account?
Do all account holders need to give permission to close a joint account?
What happens if a joint account holder passes away?
How is Mortgage Marketplace able to offer me a mortgage?
Why is EQ Bank offering the Mortgage Marketplace?
Who is the Mortgage Marketplace service for?
Can I get a pre-qualification or pre-approval through the mortgage application?
Do I have to pay for this service?
So EQ Bank offers mortgage products?
What's in it for EQ Bank to offer the Mortgage Marketplace?
I already have a mortgage with Equitable Bank. Do I renew my mortgage here?
How can I get a better rate through the Mortgage Marketplace?
Do I have to be an EQ Bank customer to get a mortgage?
US Dollar Accounts
How is the US conversion rate calculated for the EQ Bank US Dollar Account?
What is the interest rate for the EQ Bank US Dollar Account?
What transactions can I make with my EQ Bank US Dollar Account?
How do I deposit or withdraw funds from my US Dollar Account?
Can I deposit a US dollar cheque into my EQ Bank US Dollar Account?
Do you offer a Joint US Dollar Account?
Does EQ Bank offer US Dollar GICs?
Can I send International Money Transfers from my EQ Bank US Dollar Account?
How many EQ Bank US Dollar Accounts can I have?
How do I transfer funds between my Savings Plus Account and my EQ Bank US Dollar Account?
Do you have a US dollar conversion calculator?
How much money can I deposit into my EQ Bank US Dollar Account?
Does the EQ Bank US Dollar Account offer CDIC coverage?
Can I schedule a future dated or recurring US Dollar transfer?
Can I transfer US dollars to a US dollar bank account held in another country?
I want to make a large US dollar transfer; can you offer me a lower exchange rate?
Will there be a T5 issued for interest earned in the EQ Bank US Dollar Account? If so, which currency will the T5 be issued in?
Can I send an Interac e-Transfer® from my EQ Bank US Dollar Account?
International money transfers
What is Wise?
What is the relationship between EQ Bank and Wise?
If I send an international money transfer, how will I know my money is safe?
What is the real exchange rate?
How can I see the real exchange rate and the charge associated with an international money transfer?
Do I need to open a separate account with Wise to send an international money transfer?
How much does it cost to send an international money transfer?
Can I cancel an international money transfer?
Can I cancel an international money transfer with a status of “Pending”?
How can I view my transaction history and check the status of my international money transfer?
How long will it take for the international money transfer to be accessible to the recipient?
Will it take longer to process the first international money transfer I send versus subsequent international money transfers?
Does the recipient of an international money transfer need a Wise account to access their funds?
Can the recipient track the international money transfer while it’s in progress?
My international money transfer wasn’t received by the recipient. What can I do?
How many currencies do you support/where can I send an international money transfer?
Can I send an international money transfer if I don’t know my recipient’s bank details?
What should I do if I entered my recipient's details incorrectly?
Are there maximum amount limits for sending an international money transfer?
How many GICs can I buy?
What happens when my GIC matures?
What happens to my GICs if I die?
How do I cancel my GIC?
Can I redeem GICs before they mature?
Is the interest earned from my GIC taxed?
Will I get a physical certificate for my GIC purchase?
Account security and privacy
How does EQ Bank protect my account?
How does EQ Bank protect my personal information?
What should I do if I suspect unauthorized access to my EQ Bank account?
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