Your EQ Bank Mobile and Online Banking Security Guarantee

At EQ Bank, we’re committed to providing a safe mobile and online banking environment that starts the moment you open your EQ Bank account.

In the unlikely event that you experience any Unauthorized Activity1 on your account through our mobile or online banking services, you will be reimbursed 100% for any resulting losses, provided you have met all of your security responsibilities.

Phone screen showing a shield icon and green checkmark next to text that says “Guaranteed Secure”

What we do to protect you

We deploy multiple security layers for your protection, which include:

  • Data encryption to ensure that your information can only be decoded and read by our secure online and mobile environment
  • Secure firewalls and fraud detection to help prevent unauthorized access to our internal systems
  • Two-factor authentication, strict password requirements, security questions, one-time passwords, and device recognition, all of which are designed to give you an added level of security to protect against unauthorized access.
  • Around-the-clock monitoring and improvement to ensure best-in-class quality of our systems

These are just a few examples of how serious we are when it comes to protecting your privacy, financial information, and wealth.

What we ask of you

We depend on you to play a part in helping to protect your security. To qualify for the EQ Bank Mobile and Online Security Guarantee, you must follow these important safeguards to help protect your information and prevent loss:


  • Contact us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize
  • Use secure password-protected devices and networks you trust
  • Memorize your login ID and password, and ensure that they remain confidential to you
  • Safeguard your email and devices, and exercise caution when keying in or speaking at a telephone or electronic device
  • Ensure you are using up-to-date anti-virus software
  • Sign out at the end of each online banking session
  • Protect yourself from phishing.

    If an email from a sender you know seems suspicious, avoid hitting reply and send a separate message to the sender to confirm its validity.

    Before clicking on any links contained in these emails, make sure the website domain is spelled correctly.

  • Review your monthly statements at least every 30 days and report any errors in a timely manner
  • Fully assist us in our investigation into improper access to your accounts, including complying with any instructions we may provide

Do not

  • Share your login ID, password, or security questions (or answers) with anyone. Keep this information absolutely confidential
  • Download our mobile banking app from any site other than your device’s operating system app store
  • Use passwords that are easy to guess or that can be directly associated with you, such as your date of birth or telephone number
  • Repeat the same password multiple times
  • Write down your login ID or password anywhere
  • Respond to pop-ups, emails, or other electronic requests that ask you to reveal personal information about yourself or your EQ Bank accounts.

    We would never send you unsolicited emails or SMS messages asking for your mobile and online banking password, login ID, or account number, or asking you to validate or restore your account access.

    Similarly, we would never send you an SMS message asking you to download an update or a promotional app by clicking an enclosed link.


For full details, please see our Mobile and Online Banking Terms and Conditions and your applicable Account agreement. The EQ Bank Mobile and Online Banking Security Guarantee is governed by the terms of these agreements.

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