Accessibility

In accordance with the Accessible Canada Act and its regulations, Equitable Bank and Concentra Bank has published an Accessibility Plan (found below) and will publish an updated Accessibility Plan every 3 years. Progress reports will also be published every year in between where we will present an overview of any feedback we have received and how we have used it.

This work has never been thought of as an obligation, but instead an opportunity. An opportunity for us as an organization to do a thorough assessment of all our policies, practices, and practical approaches to ensure accessibility is prioritized and included within all important work we do.

Equitable Bank and Concentra Bank Accessibility Plan 2023 – 2026

View report

We welcome feedback on our ever-evolving Accessibility Plan by contacting us through any of the means below. Your feedback will be reviewed by an inclusion-focused HR staff member.

Equitable Bank Tower
30 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 3A1
accessibilitymatters@eqbank.ca
Phone: 416-515-7000
Fax: 416-515-7001

Our Accessibility Plan is available in other accessible formats upon request using our contact information above.

Our services will be provided in a manner that respects the dignity and independence of persons with disabilities. Persons with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from our services. Our employees when communicating with a person with a disability shall do so in a manner that takes into account the person's disability. We will endeavor to support our customers with disabilities to the best of our efforts and provide a range of options to service their needs.

Please take a moment to review our policies, practices and procedures on our Customer Service Standards:

Accessible Customer Service Policy
Use of Assistive Devices Policy
Customer Feedback