Hold Funds Policy

Equitable Bank’s Hold Funds Policy¹ is based on the regulations set in the Bank Act, and the rules established by Payments Canada. For the purposes of this policy, “cheque” also includes Electronic Funds Transfers (EFT), certified cheques, bank drafts, money orders and other instruments.

How it works

When you make a deposit into your personal bank account with us, we will place a hold on your deposit to verify that the funds will be available from the account of the other financial institution. During that time, we may limit the amount you are allowed to withdraw in accordance with applicable laws. Although the deposit will be reflected in your account balance immediately, your ability to access the entire amount of your deposit will be restricted until the hold period expires. This means that you will be unable to withdraw, transfer (EFT or Interac e-Transfer^®) or pay bills using funds that are being held.

Subject to the exceptions below, the normal length of time we will hold funds is 5 business days after the date of deposit. The maximum hold periods for encoded Canadian dollar cheques or items drawn on a Canadian financial institution are illustrated below:

Amount of Deposit	Maximum Hold Period
$1,500 or less	5 business days² after the day of deposit
Over $1,500	8 business days² after the day of deposit

The expiry of the hold period means that you can access the entire amount of your deposit, but it does not guarantee that the cheque cannot be returned to us unpaid. You are financially responsible for any items that you deposit, and if a cheque is returned unpaid at any time (for example, due to insufficient funds, a stop payment order or a forged signature) either during or after the expiry of the applicable hold period, we have the right to charge the amount of the cheque or item to your account.

In general, up to $100 of each cheque you deposit to your personal bank account will be available for withdrawal on the business day following the day of deposit when you contact us. If the deposit is made by EFT, access to the first $100 will not apply.

Exceptions

We may extend the maximum hold periods or we may refuse to accept a cheque in some circumstances, including (but not limited to) if:

We have reasonable grounds to believe that the cheque has been deposited for illegal or fraudulent purposes.
The cheque:
- has been endorsed more than once;
- is deposited six (6) months or more after the date of the cheque;
- is not encoded with magnetic ink character recognition or is not readable by clearing and processing systems (e.g. has damaged or mutilated encoding).

In addition, the first $100 of each cheque may not be available for withdrawal if your account has been open for less than 90 days, at our discretion.

Equitable Bank’s Hold Funds Policy is subject to the agreements that govern your EQ Bank account. Should you have any concerns regarding our Hold Funds Policy, please contact our Customer Care at 1-844-437-2265 (844-4EQ-BANK) or follow our Customer Complaint Handling Procedures found at eqbank.ca.

¹ This policy only applies to cheques issued in Canadian dollars and drawn on a financial institution branch located in Canada. Equitable Bank does not accept cheques from financial institutions outside of Canada, nor do we accept cheques in any other currency.

² The term “business day” refers to weekdays only and excludes Saturdays, Sundays and statutory holidays.
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