Accessibility at EQ Bank
In accordance with the Accessible Canada Act and its regulations, Equitable Bank and Concentra Bank maintain an Accessibility Plan that outlines our approach to identifying, removing, and preventing accessibility barriers. Our Accessibility Plan is updated every three years, with annual progress reports published in the interim to share updates and describe how feedback has informed our work.
Accessibility is an ongoing commitment at EQ Bank. Guided by lived experience and continuous feedback, we regularly review our policies, practices, and operations to embed accessibility into how we design, communicate, and deliver our programs and services—so everyone can participate fully, confidently, and with dignity.
Equitable Bank and Concentra Bank Accessibility Plan 2026 – 2029
View report on Equitable Bank and Concentra's Accessibility Plan 2026-2029Equitable Bank and Concentra Bank Accessibility Progress Report 2025
View report on Equitable Bank and Concentra's Accessibility Progress Report 2025Equitable Bank and Concentra Bank Accessibility Progress Report 2024
View report on Equitable Bank and Concentra's Accessibility Progress Report 2024We welcome feedback on EQ’s Accessibility Plan, Accessibility Progress Reports, and our overall approach to accessibility. You may also share comments, concerns, or suggestions for improving our services, or provide feedback about any accessibility barriers you’ve experienced. Feedback helps guide our actions and priorities and informs updates to future accessibility plans.
Clients, employees, and members of the public are invited to share comments, concerns, and suggestions through any of the following channels:
Mail addressed to:
Equitable Bank - Director, Talent Management and Learning
EQ Bank Tower
2200-25 Ontario Street
Toronto, ON M5A 0Y9
Email: accessibilitymatters@eqbank.ca
Phone: 416-515-7000 or toll-free: 1-844-437-2265
TTY: Dial 771
IP Relay web-enabled message device, or Video Relay calls from Canada Video Relay Service (Canada VRS)
Fax: 416-515-7001 or toll-free: 1-866-407-5859
Please note: Our Accessibility Feedback Form is temporarily unavailable. We apologize for the inconvenience.
How we use your feedback
Feedback is reviewed and shared with teams responsible for action. All feedback is responded to in the same way it was received, unless it was submitted anonymously. We analyze all feedback to identify trends, systemic issues, and opportunities for improvement. Thank you for taking the time to share your feedback with us.
Accessible Customer Service Policy
Use of Assistive Devices Policy
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